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Store clerk tries to hijack lottery customer’s winning scratch ticket

A Massachusetts woman said she was cheated out of some of her winnings by a lottery sales agent.

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Stolen winnings, illegal sales and illegal gambling are all at the center of investigations by the Massachusetts lottery commission as it oversees thousands of licensed lottery sales agents across the state.

A Boston woman turned to sister station WCVB recently for help after she said she was cheated out of some of her winnings by a lottery sales agent.

Amelia Smith said she walked into the Roslindale Food Mart and bought a bunch of scratch tickets and then sat in her car and scratched her way through them. One of them, a $5 Gem Mine ticket, seemed to be a definite winner.

Lottery oversight of thousands of licensed sales agents a challenge
WCVB
Amelia Smith

"I had three lemons, three horseshoes… three keys on one," Smith said. "I had three, three, three, you know, three symbols indicating that I won. My ticket made me excited, like woo, woo, woo!"

She knew she had struck gold.

But her excitement turned to disgust when Smith walked back into the Roslindale Food Mart to collect her winnings. She thought she had won at least $500 and it seemed to be confirmed when the clerk scanned her ticket and the machine sang a winning tune.

Lottery oversight of thousands of licensed sales agents a challenge
WCVB

"It said beep, the sound of the machine, and then a pink slip came out and he just grabbed it," Smith said, adding that the clerk would not give her the winning validation slip or return her scratch ticket.

After some back and forth, he handed her $500 in cash from the register. But even with that money in hand, she had a gut feeling that something was wrong.

"I called the lottery people and the police," she said.

The Boston Police typed up a police report but took no action. WCVB talked to Michael Sweeney, the executive director of the Massachusetts Lottery.

“It would appear that what (the clerk) did was he took the validation slip, kind of crumpled it up quickly, threw it away or otherwise disposed of it, kept it away from the customer and attempted to pay her approximately $500 in cash,” Sweeney said.

Lottery oversight of thousands of licensed sales agents a challenge
WCVB
Michael Sweeney

The problem, he said, was that the ticket was worth double that amount, or $1,000.

Lottery investigators determined the clerk was trying to pocket the winnings and cash in Smith’s ticket for himself. After she made multiple trips to the store the clerk gave her the rest of her money, but since she still didn't have her ticket, she had no idea how much money she had actually won.

"We do occasionally run into a situation where there seems to have been some level of malicious intent, if not outright criminality, potentially involved by someone at the store," Sweeney said.

Records obtained by WCVB showed that in a similar case back in 2014, deli owner Chang Cho robbed a disabled woman of her winnings from a scratch ticket by giving her less than $1,000 when she had actually won $10,000. Cho pleaded guilty, was sentenced to three years on probation and closed his shop.

Last year, more lucrative lottery sales licenses were on the line. Plaza Liquors in Southbridge had its license revoked because of a pending criminal charge related to the business and the store was sold.

The Lottery suspended the license of Broadway Mini Mart in Lawrence after police busted the store for allegedly selling synthetic marijuana and running an illegal gaming machine.

"Most of these are very hard-working individual owners… and they do a near-flawless job on a day-to-day basis,” Sweeney said. “But it does happen and when it happens, we take it seriously because the integrity of the product and customer satisfaction is of the highest concern for us.”

Lottery oversight of thousands of licensed sales agents a challenge
WCVB

The state lottery is big business, generating about $1 billion in revenue for cities and towns each year. A recent state audit found the lottery failed to do timely criminal background checks on more than 3,100, or 32%, of its sales agents. Background checks are required every four years, but some had not been checked in decades. The lottery said it has worked vigorously to fix the problem.

Back in Roslindale, the Food Mart owner had no comment about the Smith case, but WCVB learned the clerk who tried to steal her winnings lost his job.

Lottery oversight of thousands of licensed sales agents a challenge
WCVB

Smith said in a game where you're counting on a lot of luck to turn $5 into $1 million, trusting a lottery clerk should not be a gamble.

"The theft, it's wrong," she said. "I really feel like, oh my goodness, it's so wrong. You know, who can you trust?"

The lottery paid her winnings and the investigation into the store's license is ongoing. To avoid a situation like this, take a photo of the front and back of your ticket.