Millions of us are shopping online, ordering gifts for the holiday season. But what happens if your package doesn’t arrive or gets delayed?
The Federal Trade Commission is offering up a few tips on how to get your money back.
First, make sure you've checked the seller's return policy. It should tell you if you can return the item for a refund and how to do that. If you bought something online and never got it, notify the seller as soon as possible. If the seller hasn't shipped the item within the timeframe they promised when you bought it, you can cancel the order. And they have to give you a full refund, not just a gift card or store credit.
What happens if your order gets delayed? If the seller can’t ship the item within the promised time, it must tell you a new shipping date or give you the chance to get a refund. If the delay is 30 days or less and you don't respond, the seller can assume you accept the delay. If the delay is more than 30 days and you don’t respond, the seller must cancel the order and issue the refund.
If you qualify for a return but the seller won’t give you your money back, the FTC says you have some options:
- Write a complaint letter. The FTC has advice and a sample letter for this as well.
- Consider getting help from a consumer organization like Call for Action, Consumer Action, or the Better Business Bureau.
- Share your experience on social media. Companies monitor social media and may reply if they see you're dissatisfied with their response to your complaint.
Click here for more information and advice on how to handle situations like these.